Shipping
No matter where you are in the world, Ocylr wants your shopping experience to be smooth and worry-free. From the moment you place your order, we monitor every package's progress, ensuring it arrives safely and quickly, so your pet can enjoy their new clothes and accessories as soon as possible.
We currently offer free standard shipping worldwide. No matter where you are in the world, you can order from our website and have your favorite pet clothing and accessories delivered safely to your doorstep.
Some remote, restricted, or military addresses may require additional shipping time or special handling. In such cases, our customer service team will contact you to ensure you understand the shipping arrangements.
Free Shipping
Free Shipping, No Hidden Fees: All orders receive free shipping, with no additional shipping charges.
No minimum order: Even if you only purchase a small accessory, we offer free international shipping.
Please note: International orders may incur customs duties or import taxes depending on the destination country's policies; these charges are usually your responsibility.
Order Processing Time
All orders are reviewed, picked, packed, and shipped within 1–2 business days (delays may apply due to holidays or force majeure).
We will try to consolidate items from the same order and ship them all at once. Due to inventory splits or special logistics restrictions, some items may be shipped in separate batches, but this will not affect your free shipping rights.
Once shipped, we will promptly send you a shipping notification and tracking information via email.
Estimated Delivery Time
The package is expected to arrive within 7–14 days from the date of shipment. Actual arrival time may be affected by various factors, including the location of the delivery address (remote or inaccessible areas may experience delays), the efficiency of local carriers, customs clearance procedures (customs inspections may take longer in some countries or regions), and force majeure (such as extreme weather, public holidays, or emergencies).
Rest assured, we will continuously monitor the shipping status of each package to ensure your item arrives as quickly and safely as possible, so you and your pet can enjoy your new favorite gear as soon as possible.
Tracking
After your order is placed, you will receive an email with a tracking number and a tracking link. Click the link to check the real-time status of your package at any time.
If you don't receive tracking information, please check your spam or promotional folders. If you still can't find it, please contact us directly at support@ocylr.com. We will verify and assist you promptly.
This tracking link provides a clear overview of every step of your package's journey from warehouse to destination, providing transparency and control over the entire logistics process.
Delays and Force Majeure
We strive to deliver your order within the estimated timeframe, but the following circumstances may cause delays:
- Customs inspections and additional audits;
- Inclement weather or traffic restrictions;
- Holiday peaks;
- Other uncontrollable circumstances.
If you encounter significant delays, please contact us immediately. We will assist in communicating with the carrier to ensure your order arrives as quickly as possible or provide further solutions.
Contact Us
If you encounter any of the following issues during delivery, please contact us immediately:
- The package's logistics information hasn't been updated for an extended period;
- It's not delivered beyond the estimated timeframe;
- The package is damaged or has an abnormality.
You can contact our customer service team at support@ocylr.com. We will respond quickly and provide a solution (including reshipment or refund) as appropriate.
We are committed to providing every customer with a secure, transparent, and efficient delivery experience, so your pet can enjoy their new favorite outfit as soon as possible!